Privacy Policy — 92pkrn Data Protection Statement

Section 1

Introduction

This Privacy Policy (hereinafter referred to as the "Policy") is issued by 92pkrn (hereinafter referred to as "the Platform", "we", "us" or "our") and governs the collection, use, storage, disclosure and protection of personal data relating to individuals (hereinafter referred to as "User", "you" or "your") who access or interact with the 92pkrn platform at https://92pkrn.cam.

92pkrn operates as an English-language online betting and gaming information platform targeting Pakistani users. In the course of providing our services, we necessarily process certain categories of personal data. This Policy describes those processing activities in full, in accordance with applicable data protection principles.

By registering an account, making a deposit, placing a bet, accessing the game lobby or otherwise using any feature of the 92pkrn platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the processing activities described herein where consent is the applicable legal basis for that processing.

Section 2

Definitions

For the purposes of this Policy, the following terms shall carry the meanings set out below:

• "Personal Data" means any information that relates to an identified or identifiable natural person, including but not limited to name, email address, date of birth, national identity number, postal address, IP address and financial account details.
• "Data Subject" means the individual to whom Personal Data relates — in the context of this Policy, this is you, the User.
• "Data Controller" means the entity that determines the purposes and means of processing Personal Data. For this Policy, the Data Controller is 92pkrn.
• "Data Processor" means a third party that processes Personal Data on behalf of the Data Controller under a contractual arrangement.
• "Processing" means any operation or set of operations performed on Personal Data, including collection, recording, storage, retrieval, use, disclosure or deletion.
• "KYC Data" means identity and address verification documents submitted as part of the Know Your Customer process, including CNIC, passport, proof of address and liveness verification imagery.
• "Cookies" means small text files placed on your device by the Platform that store information about your browsing session and preferences.

Section 3

Data We Collect

92pkrn collects Personal Data across several categories depending on how you interact with the Platform:

3.1 Account Registration Data

When you create an account, we collect information necessary to establish and maintain your account, including your full legal name, date of birth, residential address, email address, username and account password (stored in hashed form).

3.2 KYC & Verification Data

To comply with anti-money laundering (AML) obligations and to verify the age and identity of users, we may collect scanned copies or photographs of government-issued identity documents. For Pakistani users, this typically includes a Computerized National Identity Card (CNIC) issued by NADRA, a valid passport, a proof of residential address (such as a utility bill or bank statement) and a selfie or liveness photograph. This data is collected exclusively through our secure HTTPS verification portal.

3.3 Financial Transaction Data

We collect data relating to deposits, withdrawal requests and transaction history associated with your account. Where payment methods such as Easypaisa, JazzCash, Raast, bank transfer via HBL, UBL, Meezan Bank or Bank Alfalah are used, we may record transaction reference numbers, timestamps, amounts and payment method identifiers as necessary for record-keeping, fraud prevention and regulatory compliance. These payment providers are referenced as familiar Pakistani payment options only; their names do not imply endorsement of gambling activities.

3.4 Behavioural & Usage Data

We automatically collect technical and behavioural data when you access the Platform, including your IP address, device type, operating system, browser type, session timestamps, pages visited, games played, bets placed and interaction patterns. This data is used primarily for platform security, fraud prevention, responsible gambling monitoring and service improvement purposes.

3.5 Communications Data

When you contact our support team — whether by email, live chat or any other support channel — we retain records of that correspondence, including any information you voluntarily provide in the course of seeking assistance.

3.6 Marketing Preferences

Where you have opted in to receive marketing communications, we retain a record of your marketing preferences and any interaction you have with promotional materials delivered by the Platform.

The table below summarises the primary data categories and their collection purposes:

Section 4

Legal Basis for Processing

92pkrn processes your Personal Data on the following legal bases:

• Contractual Necessity: Processing necessary to fulfil the contract formed when you create a 92pkrn account and agree to the Terms & Conditions — including account management, payment processing, bonus administration and customer support.
• Legal Obligation: Processing required to comply with applicable legal obligations, including KYC and AML requirements imposed by the operator's licensing jurisdiction.
• Legitimate Interests: Processing for the purposes of fraud prevention, platform security, responsible gambling monitoring, analytics and service improvement, where such processing does not override your fundamental rights and freedoms.
• Consent: Processing of your data for direct marketing communications, where you have provided clear, freely given and informed consent. You may withdraw marketing consent at any time by contacting support or updating your account preferences.

Section 5

How We Use Your Data

The Personal Data we collect is used for the following specific purposes:

1. Account Administration: Creating, maintaining, securing and closing your account; verifying identity and age; processing login events and password reset requests.
2. Transaction Processing: Processing deposits and withdrawals; verifying payment method ownership; maintaining accurate financial records; preventing and detecting fraudulent transactions.
3. Regulatory Compliance: Fulfilling KYC and AML obligations; screening against applicable sanctions lists; retaining records as required by the operator's licensing jurisdiction.
4. Responsible Gambling: Monitoring account activity for patterns that may indicate problem gambling behaviour; applying deposit limits, session reminders or cooling-off periods where triggered; responding to self-exclusion requests.
5. Customer Support: Responding to enquiries, resolving disputes and processing complaints submitted through any support channel.
6. Platform Security: Detecting and preventing unauthorised account access, bonus abuse, collusion and other forms of fraudulent or prohibited activity.
7. Analytics & Improvement: Understanding how the Platform is used in aggregate to improve features, fix bugs, optimise performance and enhance the overall user experience — particularly for players across Pakistan, from Karachi and Lahore to Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar.
8. Marketing Communications: Sending promotional offers, bonus announcements and platform updates to users who have opted in to receive such communications. You may opt out at any time.

Section 6

Data Sharing & Disclosure

92pkrn does not sell, rent or otherwise trade your Personal Data to any third party for their own marketing purposes. We may share your data only in the following circumstances:

6.1 Service Providers & Data Processors

We engage third-party service providers to assist with platform operations, including payment processing, identity verification (KYC), fraud detection, analytics, customer support tools and cloud infrastructure. These providers act as Data Processors and are bound by contractual obligations that restrict their use of your data to the specific services they provide on our behalf.

6.2 Regulatory & Legal Authorities

We may disclose Personal Data to regulatory bodies, law enforcement agencies or courts where required to do so by applicable law, by a valid court order, or as necessary to defend or exercise a legal claim. We will, where legally permissible, notify affected users of such disclosures.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring or sale of all or substantially all of the assets of 92pkrn, Personal Data held by the Platform may be transferred to the relevant successor entity, subject to the same protections described in this Policy.

Section 7

Data Retention

We retain Personal Data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal or regulatory obligations. The following general retention principles apply:

• Account Data: Retained for the duration of your active account and for a defined period following account closure, as required by the operator's licensing obligations (typically five years or as specified by the applicable regulatory framework).
• KYC & Verification Data: Retained for the period required by AML regulations, generally a minimum of five years from the date of the last transaction or account closure, whichever is later.
• Transaction Records: Retained for the period required by financial record-keeping and AML obligations applicable in the operator's license jurisdiction.
• Support Correspondence: Retained for as long as reasonably necessary to resolve the matter concerned and for a reasonable period thereafter in case of subsequent related queries or disputes.
• Marketing Data: Retained until you withdraw consent or unsubscribe, after which your data will be suppressed or deleted from marketing lists within a reasonable timeframe.

Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual.

Section 8

Cookies & Tracking Technologies

92pkrn uses cookies and similar technologies (including local storage, session tokens and pixel tags) to support the operation, security and improvement of the Platform. The following categories of cookies may be set when you visit 92pkrn:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication tokens, security cookies and load balancing identifiers. You cannot opt out of these without ceasing to use the Platform.
• Functional Cookies: Enable the Platform to remember your preferences, such as your selected language, currency display settings and responsible gambling tool configurations.
• Analytical Cookies: Used to collect anonymised or aggregated data about how users interact with the Platform, including pages visited, time on site and error events. This data helps us improve platform performance and content.
• Marketing Cookies: Used where you have consented to receive personalised promotional content. These cookies track your interaction with marketing communications and help us deliver relevant offers.

You may manage cookie preferences through your browser settings. Please note that disabling certain cookie categories may limit the functionality available to you on the Platform.

Section 9

Data Security

92pkrn implements a range of technical and organisational security measures designed to protect your Personal Data from unauthorised access, alteration, disclosure or destruction. These measures include, but are not limited to:

• Transport Layer Security (TLS/SSL) encryption for all data in transit between your device and the Platform;
• Encryption at rest for sensitive Personal Data and KYC documents;
• Role-based access controls ensuring that only authorised personnel with a legitimate business need can access specific categories of Personal Data;
• Regular security assessments and penetration testing;
• Multi-factor authentication options for User accounts;
• Real-time fraud detection and account monitoring systems.

While we take every reasonable precaution, no system of data transmission or storage can be guaranteed to be completely secure. In the event of a data breach that is likely to result in a risk to the rights and freedoms of affected users, 92pkrn will notify affected individuals and relevant authorities as required by applicable law.

Section 10

Your Data Rights

Subject to applicable law and the specific circumstances of your request, you hold the following rights with respect to your Personal Data held by 92pkrn:

To exercise any of the above rights, please contact our support team at [email protected]. We will acknowledge your request within a reasonable timeframe and respond substantively within thirty (30) days, subject to any legally permitted extensions.

Please note that certain rights may be limited or excluded where their exercise would conflict with applicable legal obligations, including AML and KYC record-keeping requirements.

Section 11

Minors & Age Restrictions

The 92pkrn platform is strictly intended for use by individuals aged 18 years and above, or the higher minimum age required by the operator's license jurisdiction. We do not knowingly collect or process Personal Data relating to individuals below this age threshold.

Where we have reasonable grounds to believe that a user is below the minimum age requirement, we will suspend the relevant account pending age verification and will not process any financial transactions associated with that account until verification is completed. Where a minor's use of the Platform is confirmed, the account will be permanently closed, all associated Bonus Funds will be forfeited and any real-money balance will be handled in accordance with applicable law.

If you are a parent or guardian and have reason to believe that a minor in your care has registered an account with 92pkrn, please contact our support team immediately.

Section 12

International Data Transfers

As an internationally operating platform, 92pkrn may transfer your Personal Data to countries other than the country in which you reside, including countries where the Platform's servers, Data Processors or service providers are located. Such transfers may involve countries that do not provide the same level of data protection as your home jurisdiction.

Where Personal Data is transferred internationally, 92pkrn takes appropriate steps to ensure that adequate safeguards are in place, including the use of contractual protections with receiving entities, to ensure that your data is handled in a manner consistent with the principles described in this Policy.

Section 13

Policy Amendments

92pkrn reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements or platform functionality. The effective date at the top of this document will be updated accordingly upon each revision.

Where changes are material, we will provide reasonable notice through the Platform interface or by email to your registered address. Your continued use of the Platform following the effective date of an updated Policy constitutes acceptance of the revised terms.

We encourage you to review this Policy periodically to stay informed about how your data is handled.

Section 14

Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the handling of your Personal Data, please contact the 92pkrn Data Protection team through our customer support channel. Support is available 24 hours a day, seven days a week, in English and Urdu.

Email: [email protected]

For enquiries relating to account closure on data protection grounds, self-exclusion or responsible gambling support, please visit our dedicated Responsible Gambling page.

For general questions about your account, terms of service or platform features, our FAQ page covers the most common topics in detail.